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IDUV0034

Mobile Work Order

Consumer grade UX in enterprise mobility
100  In Stock

For additional information on the Mobile Work Order go here

Situation

  • Companies need to be more efficent and profitable in the service economy and minimise downtime in manufacturing.
  • The service value added delivery needs to be visible to the customers.
  • Movile service solutions needs to be scalable 
  • IOT and industry 4.0 requires easy to use and customisable mobile applications running on future proof technology from SAP

Challenge

  • Dated user interfaces designed for desktop PC's
  • Engineers and technicians spend much of their time out in the field and away from the desk
  • Manual synchronisation of service report and invoicing 
  • Paper-based, error prone processes
  • Maintenance and service technicians typically less IT savvy
  • It's very costly to put user on the bench to learn new applications

Solution

  • User friendly, solid, fast, scalable and flexible
  • Offline functionality and auto synchronisation
  • Real-time error relay to back office through camera functionality and attachments
  • Multiple platforms and form factors
  • Fast implementation, customisation & low TCO

Value Drivers

  • Higher productivity through transformation of work processes 
  • Cost efficency & streamlining of work orders
  • Rapid deployment of solution
  • Higher employee satisfaction - UX optimised
  • Fast onboarding and high adoption rate 
  • Lower error rates in the servoce process
  • One application - all procress in one
  • Run anywhere, anytime on any device

Regions

Regions: Global, Asia - Pacific, Middle East and North Africa, Africa, Latin America and Caribbean, North America, Europe

Users

Service, Management, Maitenance

Lines Of Business

Customer Service, Management, Maitenance

Industries

Utilities, Manufacturing, Warehouse



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